1. Introduction
Wandering Wisdom ("we", "us", "our"), based in Leh, Ladakh, India, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or book our services.
2. Information We Collect
We may collect the following personal information:
- Name, email address, phone number, and nationality when you submit a booking or inquiry form.
- Passport details and health information when required for permits or safety purposes.
- Payment information processed securely through third-party payment gateways.
- Website usage data including IP address, browser type, pages visited, and cookies (see Section 7).
- Communication records including emails, WhatsApp messages, and form submissions.
3. How We Use Your Information
- To process and manage your bookings, inquiries, and payments.
- To arrange permits (ILP/PAP) required for travel in restricted areas of Ladakh.
- To communicate trip details, updates, and safety information.
- To improve our website, services, and customer experience.
- To send occasional marketing communications (only with your consent; you may opt out at any time).
- To comply with legal and regulatory obligations.
4. Data Sharing
We do not sell your personal data. We may share your information with trusted third parties only when necessary to deliver our services:
- Local accommodation providers, transport operators, and guide services in Ladakh.
- Government authorities for permit applications.
- Payment processors for secure transaction handling.
- Partner travel agencies (B2B) only when you book through a partner, and only to the extent needed to fulfill your trip.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking records are retained for a minimum of 5 years for legal and accounting purposes. You may request deletion of your data at any time (see Section 8).
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption for all data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Cookies
Our website uses cookies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for marketing communications.
- Request a copy of your data in a portable format.
- Lodge a complaint with a data protection authority.
For EU/UK residents, we process your data in compliance with GDPR. For any data-related requests, please contact us at the address below.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., Google Maps, WhatsApp, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact
For any privacy-related questions or requests, please contact us at hello@wanderingwisdom.com or write to us at: Wandering Wisdom, Main Bazaar Road, Leh, Ladakh 194101, India.